dewa 99 Casino & Sportsbook Data Care

This page describes what we collect when you use dewa 99 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties. We use industry-standard encryption and access controls to safeguard your account details, payment information, and betting history.

Our privacy practices reflect our commitment to transparency and user protection. When you register on dewa 99, provide payment details, or interact with our platform, you are trusting us with sensitive information. We take that responsibility seriously. This policy explains what data we collect, how we use it, who has access to it, and what rights you have over your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

What data we collect on dewa 99

We collect data in three categories: account information, payment information, and activity logs.

Account information: When you register on dewa 99, we collect your name, email address, phone number, and a password of your choice. We use this information to create and manage your account, send you important notifications, and verify your identity before your first withdrawal.

Activity logs: We collect logs of your activity on dewa 99—login times, wagers placed, games played, deposits and withdrawals, and support interactions. We use these logs to detect fraud, investigate disputes, and comply with regulatory requirements. We retain activity logs for a minimum of five years.

Identity verification and KYC on dewa 99

Before your first withdrawal on dewa 99, we require identity verification. We ask for a government-issued ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement), and a selfie holding your ID. We cross-check this information against our records and your payment method details to confirm your identity and prevent fraud.

We store your identity documents securely and do not share them with third parties except as required by law or to comply with anti-money-laundering regulations. If your name on your bank account or e-wallet does not match your ID exactly, we will ask for clarification. This is standard practice across all regulated payment platforms in Indonesia and the region.

Once verified, your identity information is retained for the duration of your account and for five years after account closure, as required by applicable law.

Third-party processors and data sharing on dewa 99

We share your data with third parties only when necessary to provide our service or comply with law. These third parties include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your payment method details to process deposits and withdrawals. Each processor maintains its own privacy policy and data retention practices.
• Compliance and anti-fraud services: We may share your account information with third-party compliance vendors to detect fraud, verify identity, and comply with anti-money-laundering regulations.
• Legal and regulatory authorities: We may disclose your information to law enforcement, tax authorities, or other government agencies if required by law or court order.
• Support and hosting providers: Our support team and hosting infrastructure may be located outside your jurisdiction. We use encryption and access controls to protect your data in transit and at rest.

We do not sell your personal data to marketing companies, data brokers, or other third parties for commercial purposes. We do not share your betting history or account activity with advertisers.

How we protect your data on dewa 99

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. We store sensitive data (passwords, payment details, identity documents) in encrypted form at rest. We limit access to your data to authorized staff members who need it to provide support or comply with regulatory requirements.

Password security

We hash your password using industry-standard algorithms. We never store your password in plain text. We encourage you to use a strong, unique password and enable two-factor authentication if available.

Payment data

We do not store full payment card numbers or banking credentials. We store only the information necessary to process transactions and reconcile your account.

Access controls

We limit staff access to your data based on job function. Support staff can view your account details and transaction history; only compliance staff can view identity documents.

Despite our security measures, no system is completely secure. If you believe your account has been compromised, contact our support team immediately. We will help you secure your account and investigate any unauthorized activity.

Your rights regarding your data on dewa 99

You have the right to access, correct, and delete your personal data on dewa 99, subject to legal and regulatory constraints. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within 30 days of your request.

You can update your account information (name, email, phone number) directly through your dewa 99 account settings. If you wish to delete your account and associated data, contact our support team. We will close your account and delete your personal data, except for information we are required to retain by law (such as transaction records for tax or anti-money-laundering compliance).

You have the right to object to our use of your data for marketing or profiling purposes. We do not use your data for automated decision-making or profiling that could affect your account status or access to our service.

Cookies and tracking on dewa 99

We use cookies to maintain your login session and remember your preferences on dewa 99. These cookies are essential to the functioning of our platform and do not track you across other websites. We do not use cookies for advertising or behavioral tracking.

You can disable cookies in your browser settings, but doing so may prevent you from logging into dewa 99 or using certain features. We do not use third-party analytics or advertising cookies.

How long we keep your data on dewa 99

We retain your account information for the duration of your account and for five years after account closure. We retain transaction records and activity logs for a minimum of five years to comply with tax and anti-money-laundering regulations. We retain identity verification documents for five years after account closure.

If you request account deletion, we will delete your personal data (name, email, phone number) within 30 days, except for information we are required to retain by law. We will retain anonymized transaction records for compliance purposes.

Contact us about privacy on dewa 99

If you have questions about our privacy practices, wish to access or delete your data, or believe your privacy has been violated, contact our support team. We offer multilingual support in English and Indonesian. You can reach us through live chat, email, or phone. We will respond to privacy inquiries within 30 days.

Our support team can help you understand what data we hold, how we use it, and what rights you have. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

Updates to this privacy policy on dewa 99

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on dewa 99. Your continued use of dewa 99 after such changes constitutes your acceptance of the updated policy.

This privacy policy was last updated in 2024. We encourage you to review it periodically to stay informed about how we protect your data.

Privacy on dewa 99: a summary

We at dewa 99 collect personal, payment, and activity data to provide our service and comply with law. We protect your data using encryption, access controls, and secure storage. We do not sell your data to third parties. We share your data with payment processors and compliance vendors only as necessary to process transactions and prevent fraud.

You have the right to access, correct, and delete your data, subject to legal constraints. You can contact our support team to exercise these rights. Our support team is available in English and Indonesian across all supported regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

Our services are available only where local law permits. If you have questions about our privacy practices or how we handle your data, contact our support team. We are committed to transparency and protecting your information.